Functionality Description F4 Hardware Functional

 

-All Hardware is tested and verified working through manual or software tests

-No missing or damaged components or parts

-Software may or may not be loaded or configured

-No Hardware defects

 

Condition Description C4 Used Good

 

-Cosmetic blemishes include scratches or other surface imperfections from consistent us, but equipment is in good condition

-Minor wear of labelling may be visible

-Minor dents and areas of discoloration from the removal of tags

-No missing parts (Panels, bezels, or covers)

-No damage to latches/ hinges

 

 

 

CDR Global Shipping and Return Policies

Returns

• Eligibility: Returns may be initiated within 30 days of delivery. All returns must be approved by the CDR Global Returns Department. Items that are damaged (except during shipping), altered, or shipped outside the 48 continental United States are not eligible for return. Returns must be received by CDR Global before any reconciliation can occur.
• Process: Once a return is received, the device will be processed and reaudited by CDR Global. Refunds or replacements will not be provided for items not purchased from and shipped by CDR Global. If an incorrect item is returned, the buyer may provide a prepaid shipping label to have the item returned. CDR Global assumes no responsibility or liability for lost or damaged items not sold and shipped by us.
• Defects or Damage: If your item arrives damaged or defective, you are eligible for a prepaid return label and either a replacement device or refund within 30 days of receipt. Damaged items must be reported within 72 hours of delivery.
• Buyer Remorse: If you change your mind or order the wrong item, you are eligible for a return. However, the cost of the return shipping label and a 5% restocking fee will be deducted from your refund.
• Replacements: We will attempt to reconcile a damaged or defective claim with an identical replacement device or a comparable alternative. You are eligible for a replacement device for the duration of the applicable warranty period. If a replacement or comparable device is unavailable, you will receive a credit for the total amount of your purchase to be applied to any item in our store.
• Refunds: No refunds will be issued after 30 days from the date of delivery. No partial refunds will be issued unless otherwise determined by CDR Global. Refunds will only be issued to the original payment provider.

Shipping

• Processing Time: All orders are processed within 1-2 business days and include free shipping to any of the 48 continental United States. Orders may be shipped via FedEx, UPS, or USPS.
• Expedited Shipping: All tablets and phones include free 2-Day Shipping. We can offer 2-Day shipping on laptops for $40. Overnight shipping may also be an option—please message us before purchasing for a quote.
• Large Shipments: Larger shipments containing a minimum of 1 pallet may take an extra business day or require alternative carrier options.
• Address Validation: We will only ship to validated addresses. We will not change any address after the payment is submitted. Orders with an incorrect address will have to be canceled and repurchased with the correct shipping address.

Tracking: You will receive the tracking number as soon as the shipping label is created. Please save all packaging materials in case of return or damage claim.

 

We STRIVE to offer quality products, for the best prices, with even better customer support. Your satisfaction is EXTREMELY important to us. If we have not earned your positive feedback, PLEASE reach out to us, we are here to make it right! :)